Returns & Exchanges

Due to the perishable nature of our gourmet confectionery, we cannot accept returns once a package has been opened; however, we are committed to ensuring you love every bite of your Licorice.com experience.

Return Process

• 1.
  Contact Support

  Reach out to our customer care team within 14 days of delivery if there is an issue with your order or if the product arrived damaged.

• 2.
  Provide Documentation

  Include your order number and clear photographs of the shipping box and the unopened licorice tubes to help us process your request quickly.

• 3.
  Review Process

  Our quality assurance team will review your claim to determine if a replacement or a store credit is the best resolution for your specific case.

• 4.
  Resolution Delivery

  Once approved, we will ship out your replacement treats or issue a digital gift card to your email address within 3-5 business days.